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today is a Saturday, July 18, 2009 :)
july 5 2004 - 5 years and counting....
what i learned for the past 5 years
1. Use 5 whys always. Also STAR is applicable even in your daily life... not only in coaching :) hahahaha
2. I will always be a daddy's girl and Rico's spoiled bratty significant other...no matter what :) hahaha
3. Assumption is indeed the mother of all fuck ups.
4. Smile in your calls, it will increase your CSAT. This was part of the very first action plan i got from my very first team lead in cvg. And it really did helped.... A LOT!
5.Being offline for more than 1 month is not fun. - June 2005 was the lowest, saddest part of my convergys life. I was not doing anything. My CSAT was a mess and they asked me to go on offline. I feel sooo unproductive. I felt that i was not needed by the company, I almost resigned but thanks to the encouragement of my tl and om i didn't.
6. When applying for a position make sure to prepare for the interview, I mean really prepare.- I applied 3 times for the team lead post in cvg, first was December 2004 (yep I was not even a regular employee yet!) for an account in Alabang, I was able to go to the final interview , 2nd was in 2007 , this was the scariest of them all... last application was April of 2007 (after months and months of preparation I decided to apply then I got in!).
7. You deserve a break. It has always been a tradition for me to get something fancy every year . I discovered that :
- iPOD photo is one of the coolest thing on earth (2004/2005)
- one must really learn to love onself. Do not let yourself rot in a relationship that you know it's not doing any good for you. (2005)
- digicam is a must (2006)
- Disneyland is indeed one of the happiest place on earth (2007)
- pink clamshell phone is the most kikay thing one could have (2007)
- nintendo wii and flatscreen tv : perfect combination (2008)
8. There really is a career in the call center business. The last five years of my life i have inched myself up to the career ladder of cvg. From TSR to DCA to QSp to TL. Last July 16 I was promoted to being a TL2. And I am soo glad that I was given a chance to prove what I can do for the company :) I have learned a lot and And i hope to spend more years here.
9. PBCOM tower has a lot of experience to offer it's tenants. Even after experiencing an earthquake , numerous rallies / anti gloria - chacha campaigns ,and a supertyphoon inside the buidling , PBCOM still offers the best view of Metro Manila . I love staying in the office during Saturdays and Sundays , specifically in the afternoon,, I love the view, I love the calmness and peacefulness that it brings to me. I love the fireworks display during the new year.
10. Expect the Unexpected.
- I never expected to fall in love with the kindest most loving and patient man I know,,, but now we are approaching our 4th year together. Who would think that we were never really that close to beging with... :)
- I never expected that I'll handle the BEST team in PBCom but I did.
- I never expected that I'll received that call last October 16 2005 from my tita informing me that daddy passed away already while I am on AUTO IN.
- I never expected to be friends with the most wonderful people I have ever met in my life.
- I never expected to stay in CVG for more than 2 years.
- I never expected that I'll be on the dayshift... but then again we are :)
- I never expected to be this happy BUT I AM.
The five years was indeed a roller coaster ride , fun and exciting. I have cried , laughed , daydreamed and stressed myself out A LOT during the last half of a decade but it's all good. I have met a lot of people , they come and go but they will all hold a special place in my heart.
Probably this is the best time to say thank you to Sir Eric for giving me a chance to sign the Job offer that I declined in the first place. If not for him then my life wouldnt be as happy and as exciting and contented as it is right now...
ang sabi ni mayumi.. kelan edi noong ..
11:34:00 PM
0 bulong
diba, dati nga ....
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